PRIVACY POLICY

Last Updated: September 25, 2026

Zuno values the privacy of its customers and visitors. This Privacy Policy explains how personal information may be collected, processed, stored, shared, and protected when you visit our website, purchase a product, communicate with our team, or otherwise interact with our online services.

Our objective is to use personal information responsibly and only for legitimate business purposes, contractual requirements, customer service, security, and other purposes permitted by applicable law.

By using the Zuno website, you acknowledge the privacy practices described in this policy.

1. Information Covered by This Policy

This Privacy Policy applies to personal information processed through activities connected with Zuno, including:

• Visiting or browsing our online store;

• Purchasing products;

• Creating or using a customer account, where available;

• Communicating with customer support;

• Requesting a return, exchange, or refund;

• Subscribing to promotional communications;

• Interacting with advertisements or website features;

• Participating in other services made available through our website.

Information processed independently by third-party services may also be subject to those providers' own privacy policies.

2. Information You Provide to Zuno

We may collect information that you voluntarily provide when interacting with our store.

Depending on the circumstances, this may include:

• Your name;

• Email address;

• Telephone number;

• Billing address;

• Delivery address;

• Order information;

• Account information;

• Customer service correspondence;

• Return or refund information;

• Product reviews or feedback;

• Information submitted through website forms.

You are responsible for providing accurate information when completing transactions or submitting requests.

3. Order and Transaction Data

When you place an order, Zuno processes information necessary to manage the transaction.

This may include products ordered, quantities, prices, discounts, shipping details, payment status, transaction references, order history, and fulfillment information.

Payments may be processed through independent payment providers.

Where payment processing is handled externally, Zuno may receive confirmation and transaction-related information without directly receiving or storing complete payment card credentials.

4. Information Collected Automatically

When you access our website, certain technical information may be collected automatically.

Depending on your device, browser, and settings, this may include:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Referring website or source;

• Pages visited;

• Products viewed;

• Approximate geographic region;

• Website interaction data;

• Session information;

• Date and time of access;

• Technical diagnostic information.

This data can help us operate the website, detect technical problems, understand visitor activity, improve performance, and maintain security.

5. How Zuno Uses Personal Information

Personal information may be used for purposes including:

• Processing and confirming orders;

• Managing payments;

• Preparing products for shipment;

• Providing delivery and tracking information;

• Responding to customer inquiries;

• Managing cancellations;

• Processing eligible returns and exchanges;

• Reviewing refund requests;

• Detecting fraudulent or unauthorized transactions;

• Protecting our website and services;

• Improving website functionality;

• Understanding customer interactions;

• Measuring business and advertising performance;

• Sending promotional communications where permitted;

• Maintaining appropriate business records;

• Complying with applicable legal requirements.

We seek to process only the information reasonably relevant to each purpose.

6. Legal Bases for Processing

Where applicable privacy legislation requires a legal basis for processing, Zuno may rely on one or more appropriate grounds.

These may include:

Performance of a contract: Processing information necessary to complete a purchase, arrange delivery, or provide requested services.

Legitimate interests: Supporting security, fraud prevention, website improvement, customer service, and reasonable business operations.

Consent: Processing based on permission provided by the individual, such as certain marketing or cookie activities.

Legal obligations: Processing necessary to comply with applicable accounting, tax, regulatory, consumer protection, or other legal requirements.

The appropriate legal basis may vary depending on the processing activity and jurisdiction.

7. Cookies and Similar Technologies

Zuno may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may support functions such as:

• Remembering website preferences;

• Maintaining shopping cart functionality;

• Supporting checkout processes;

• Understanding website traffic;

• Measuring page performance;

• Preventing fraud;

• Identifying technical problems;

• Measuring advertising campaigns;

• Providing relevant advertising where permitted.

Some technologies may be essential for the operation of our website, while others may be optional.

Where required by law, appropriate consent mechanisms may be provided for non-essential technologies.

8. Managing Cookies

Your browser may allow you to block, delete, or restrict certain cookies.

Where available, website consent controls may also allow you to manage certain preferences.

Please note that disabling essential cookies or technologies may affect shopping cart functionality, checkout, account access, or other website features.

9. Analytics

Zuno may use analytics providers to understand how visitors interact with our online store.

Analytics information can help us evaluate matters such as website traffic, popular products, navigation patterns, technical performance, and customer interactions.

These insights may be used to improve our website and services.

Third-party analytics providers may process certain technical information according to applicable agreements and their own privacy practices.

10. Advertising

We may work with advertising platforms and technology providers to promote Zuno and evaluate the performance of advertising campaigns.

Depending on applicable law and user preferences, information concerning website interactions may be used to measure advertising effectiveness or provide more relevant advertisements.

Where legally required, certain advertising technologies will be used only after appropriate consent has been obtained.

Applicable opt-out mechanisms may also be available.

11. Promotional Communications

Customers may receive promotional communications when they have subscribed or when another lawful basis permits such contact.

These communications may include information about new products, promotions, discounts, or other Zuno updates.

You may unsubscribe from promotional emails through the unsubscribe option provided in the relevant message.

Unsubscribing from marketing does not necessarily prevent transactional communications relating to active orders, customer service matters, security, or other necessary operational messages.

12. Service Providers

Zuno may disclose relevant personal information to service providers that help us operate our online store.

Depending on our operations, these providers may include:

• Website and e-commerce platforms;

• Payment processors;

• Fulfillment providers;

• Shipping and delivery companies;

• Hosting and cloud service providers;

• Customer service technology providers;

• Analytics services;

• Advertising platforms;

• Fraud detection providers;

• Security services;

• Professional advisers.

We seek to provide service providers only with information reasonably necessary for their respective functions.

13. Legal and Protective Disclosures

Zuno may disclose information where reasonably necessary to comply with applicable law or a valid legal process.

Information may also be used or disclosed to:

• Investigate suspected fraud;

• Address security incidents;

• Protect customers;

• Protect Zuno's legal rights;

• Enforce applicable agreements;

• Establish or defend legal claims;

• Respond to legitimate requests from competent authorities.

Such disclosures will be handled subject to applicable legal requirements.

14. Business Transactions

Personal information may be involved in a merger, acquisition, restructuring, financing arrangement, sale of assets, or similar business transaction involving Zuno.

Where legally permitted, relevant information may be disclosed or transferred as part of such a transaction.

Applicable privacy obligations will continue to govern the handling of personal information.

15. International Data Transfers

The internet services and providers supporting Zuno may operate across multiple countries.

As a result, personal information may sometimes be processed or stored outside the country where the customer resides.

Where applicable law requires specific safeguards for international transfers, Zuno will seek to use appropriate measures for such processing.

16. Data Retention

We retain personal information only for periods reasonably necessary for the purposes for which it was collected and for legitimate legal or operational requirements.

Retention periods may depend on:

• Order and transaction records;

• Customer service history;

• Accounting requirements;

• Tax obligations;

• Fraud prevention;

• Security requirements;

• Legal claims or disputes;

• Applicable statutory retention periods.

When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise securely handled.

17. Data Security

Zuno uses reasonable organizational, administrative, and technical safeguards intended to protect personal information.

These measures are designed to reduce risks such as unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic storage system, or internet transmission method can guarantee absolute security.

Customers should take reasonable steps to protect their devices, account credentials, passwords, and other access information.

18. Privacy Rights

Depending on your country or region, applicable privacy laws may provide rights regarding your personal information.

These may include the right to:

• Request access to certain personal information;

• Request correction of inaccurate information;

• Request deletion where legally applicable;

• Request restriction of certain processing;

• Object to particular processing activities;

• Withdraw consent where processing relies on consent;

• Request data portability where applicable;

• Opt out of certain promotional communications;

• Exercise other privacy rights established by applicable law.

The availability and scope of these rights may vary by jurisdiction.

19. Verification of Privacy Requests

Before fulfilling certain privacy requests, Zuno may need to verify the identity of the person making the request.

This process helps prevent unauthorized access, modification, or deletion of customer information.

We will seek only information reasonably necessary for verification.

Where legally permitted, we may decline a request that cannot reasonably be verified or that falls within an applicable legal exception.

20. Children's Information

Zuno does not intend to knowingly collect personal information from children who are not legally permitted to provide such information or make purchases without appropriate authorization.

If we become aware that information relating to a child has been collected in circumstances inconsistent with applicable law, we may take reasonable steps to investigate and address the matter.

21. Third-Party Websites

The Zuno website may contain links to websites, platforms, or services operated by third parties.

Those services are responsible for their own privacy practices.

Zuno does not control the privacy, security, or data-handling practices of independent third-party websites.

We encourage visitors to review the applicable privacy policies before providing personal information to external services.

22. Accuracy and Updates to Your Information

Customers should ensure that information submitted to Zuno is accurate and current.

If information associated with an active order changes, please contact our customer support team promptly.

We cannot guarantee that shipping or transaction information can be modified after an order has entered fulfillment.

23. Changes to This Privacy Policy

Zuno may revise this Privacy Policy as our services, technologies, business practices, or legal obligations evolve.

When material or administrative changes are made, the updated version will be published on our website with a revised “Last Updated” date.

We encourage customers to review this policy periodically.

24. Contact

If you have questions about this Privacy Policy, how Zuno handles personal information, or an applicable privacy right, please contact the Zuno customer support team through the contact options available on our website.

We will make reasonable efforts to review and respond to legitimate privacy inquiries in accordance with applicable requirements.

Zuno
Privacy Policy
Last Updated: September 25, 2026