Terms of Service

TERMS OF SERVICE

Last Updated: September 25, 2026

These Terms of Service govern access to and use of the Zuno online store, including browsing our website, purchasing products, communicating with our customer support team, and using services or features made available through the website.

In these Terms, “Zuno,” “we,” “our,” and “us” refer to the operator of the Zuno online store. “Customer,” “you,” and “your” refer to individuals who access the website or purchase products from us.

By accessing our website or placing an order, you agree to these Terms and to the policies referenced within them.

1. Scope of These Terms

These Terms apply to your use of the Zuno website and transactions completed through our online store.

Certain products, promotions, payment methods, or services may be subject to additional conditions disclosed at the relevant time.

If mandatory law provides rights that cannot be excluded by contract, those legal rights will remain applicable regardless of these Terms.

2. Eligibility

By purchasing from Zuno, you confirm that you have the legal capacity required to enter into the transaction or that you are acting with appropriate authorization.

You must not use our website or services for unlawful or fraudulent purposes.

3. Use of the Zuno Website

The website is provided to allow customers to browse products, obtain information, place orders, and access related services.

When using the website, you agree not to:

  • Interfere with its normal operation;

  • Attempt unauthorized access to systems or accounts;

  • Introduce malicious software or harmful code;

  • Circumvent security measures;

  • Misrepresent your identity;

  • Use the website for fraudulent transactions;

  • Exploit technical errors;

  • Violate applicable laws or third-party rights.

We may take reasonable measures to protect the website and its users against misuse.

4. Product Information

Zuno aims to provide useful and reasonably accurate information about the products offered through our store.

Product pages may include descriptions, photographs, dimensions, specifications, colors, materials, compatibility information, or other relevant details.

Minor differences between digital representations and physical products may occur because of screen settings, lighting, manufacturing variations, packaging updates, or similar circumstances.

Customers should review the available product information before purchasing.

5. Product Availability

All products are offered subject to availability.

Placing a product in your shopping cart does not reserve inventory.

In uncommon circumstances, a product may become unavailable after an order has been submitted.

If we cannot fulfill an ordered item, we may contact you with available options or cancel the affected item and issue an appropriate refund.

6. Prices

Prices are displayed in the currency indicated on the website or at checkout.

Unless otherwise stated, additional amounts such as shipping charges, taxes, duties, or other applicable fees may be calculated separately.

Zuno may change product prices at any time before an order is completed.

Price changes generally do not affect an order already accepted, except where correction of an obvious error is legally permitted.

7. Errors in Pricing or Product Information

Although we take reasonable care when maintaining our website, errors may occasionally occur.

These may include incorrect prices, descriptions, inventory information, promotional terms, or shipping information.

If a material error affects an order, Zuno may contact the customer before fulfillment and provide appropriate options.

We will not use this provision to remove rights that customers are entitled to under mandatory consumer law.

8. Promotions and Discount Codes

Zuno may periodically offer promotional codes, discounts, bundles, or other special offers.

Promotions may include specific conditions relating to:

  • Eligible products;

  • Minimum order amounts;

  • Customer eligibility;

  • Geographic availability;

  • Usage limits;

  • Expiration dates;

  • Combination with other offers.

Unless otherwise stated, promotional codes cannot necessarily be combined.

Zuno may reject fraudulent, manipulated, expired, or unauthorized promotional use where permitted by law.

9. Orders

Submitting an order constitutes an offer to purchase the selected products under the conditions presented during checkout.

After submission, you may receive an automated order confirmation.

An automated confirmation acknowledges receipt of the order but does not necessarily mean that every product has been accepted for fulfillment.

10. Order Review and Acceptance

Orders may be reviewed for payment authorization, inventory availability, delivery restrictions, transaction security, and accuracy of the information provided.

Zuno may decline or cancel an order where there is a legitimate reason, including:

  • Payment failure;

  • Product unavailability;

  • Material pricing or listing errors;

  • Suspected fraudulent activity;

  • Delivery restrictions;

  • Inability to verify necessary transaction information.

If payment has already been collected for an order that Zuno cancels, an appropriate refund will be issued.

11. Customer Information

Customers are responsible for providing accurate information during checkout.

This includes, where applicable:

  • Full name;

  • Shipping address;

  • Billing information;

  • Telephone number;

  • Email address;

  • Other information necessary to process the transaction.

If you discover an error after placing an order, contact our customer support team promptly.

We cannot guarantee that information can be changed after fulfillment has begun.

12. Payment

Orders must be paid using one of the payment methods available during checkout.

Payments may be handled by independent payment processors.

Those providers may perform authorization, verification, fraud screening, and other transaction-related procedures.

Zuno may delay or decline fulfillment when a payment cannot be successfully authorized or reasonably verified.

13. Transaction Verification

To protect customers and our store, certain orders may be subject to additional verification.

Where reasonably necessary, we may request information needed to confirm the legitimacy of a transaction.

An order may remain temporarily on hold while legitimate security concerns are reviewed.

14. Order Cancellation

Customers may request cancellation before an order has been dispatched.

However, because order processing may begin shortly after purchase, cancellation cannot always be guaranteed.

If cancellation is approved after payment has been collected,