Shipping policy

SHIPPING POLICY

Last Updated: September 25, 2026

At Zuno, we work to provide customers with a clear and reliable shipping experience. This Shipping Policy explains how orders are processed, estimated delivery periods, tracking, address responsibilities, international shipments, delivery issues, and other matters related to the transportation of purchases made through our online store.

Delivery estimates may vary depending on the destination, product availability, carrier operations, customs procedures, and circumstances outside our reasonable control.

1. Order Processing

After an order is successfully placed and payment is confirmed, it enters our processing system.

Most orders are prepared for shipment within approximately 1 to 3 business days.

Processing may include:

  • Payment confirmation;

  • Order verification;

  • Product preparation;

  • Inventory allocation;

  • Packaging;

  • Shipping label creation;

  • Transfer to the applicable carrier or fulfillment partner.

Business days generally exclude weekends and applicable public holidays.

2. Processing and Delivery Are Separate

The processing period is separate from the estimated transportation period.

For example, an order may require up to 1–3 business days to be prepared before the estimated delivery period begins.

Customers should consider both periods when estimating the overall time required to receive an order.

3. Estimated Delivery Times

After dispatch, typical estimated delivery periods are:

  • United States: 7–15 business days;

  • Canada: 8–18 business days;

  • United Kingdom: 7–15 business days;

  • European destinations: 8–18 business days;

  • Australia and New Zealand: 8–18 business days;

  • Other international destinations: approximately 10–25 business days.

These periods are estimates and not guaranteed delivery dates.

Some orders may arrive earlier or later depending on the destination and shipping conditions.

4. Factors That May Affect Delivery

Shipping times may be affected by circumstances such as:

  • Carrier network congestion;

  • Customs inspections;

  • Public holidays;

  • Severe weather;

  • Transportation disruptions;

  • Remote delivery locations;

  • Incorrect or incomplete addresses;

  • High-volume shopping periods;

  • Local postal delays;

  • Import procedures;

  • Government restrictions;

  • Events outside reasonable operational control.

Zuno will make reasonable efforts to assist when a shipment experiences an unusual delay.

5. Shipping Destinations

Available shipping destinations are generally determined during checkout.

Some products may not be available for delivery to every country or region because of carrier limitations, import restrictions, logistical requirements, or product-specific considerations.

The availability of a destination at one time does not guarantee that it will remain available permanently.

6. Shipping Charges

Applicable shipping charges, when required, will normally be displayed during checkout before the purchase is completed.

Shipping costs may vary according to:

  • Destination;

  • Product;

  • Package characteristics;

  • Selected shipping option;

  • Promotional offers;

  • Other logistical considerations.

Any available free-shipping promotion may be subject to specific conditions.

7. Shipping Confirmation

When an order has been prepared and dispatched, customers may receive a shipping confirmation containing relevant shipment information.

Where tracking is available, the confirmation may include a tracking number or access to tracking information.

Tracking information may require some time to become active after the shipment is handed to the carrier.

8. Tracking Information

Tracking updates are provided by shipping carriers and logistics partners.

The frequency and detail of tracking events can vary between carriers, countries, and shipping methods.

It is normal for some international shipments to have periods without new tracking scans while moving between logistics facilities or countries.

A temporary absence of tracking updates does not necessarily mean that a shipment has been lost.

9. Multiple Packages

An order containing several products may occasionally be divided into multiple packages.

This may occur because products are stored in different fulfillment locations, have different dimensions, or require separate handling.

If an order is split, packages may:

  • Have different tracking numbers;

  • Be dispatched on different dates;

  • Arrive separately.

Receiving only part of a multi-package order does not necessarily mean that products are missing.

10. Customer Responsibility for Address Information

Customers are responsible for reviewing their shipping information carefully before submitting an order.

The address should include all information reasonably necessary for successful delivery, such